Our website address is: https://primeconnectintl.com
We understand that your personal information is important to you and that you may be apprehensive about disclosing it. Your information is just as important to us and we are committed to safeguarding and processing your personal information in a lawful manner.
This Privacy Notice relates to our use of any personal information we collect from you for providing our call centre and business services. If for any reason you think your personal information is not processed in the correct manner, or that your information is being used for a purpose other than that for which it was originally intended, you can contact our Information Officer.
We will collect and process personal information in a fair, lawful and responsible manner in accordance with data protection principles and individuals’ rights.
We lawfully and reasonably collect personal information directly and indirectly from a variety of sources. This includes:
To process your requests, you may be required to provide or share your personal information, e.g., when you complete an application or contact form.
Prospective clients or customers who contact us and enquire about our services.
We may automatically collect and process your personal information/data whenever you engage or interact with us online, including when you visit our website.
Other sources such as external third parties and from cookies on our website.
Personal information is collected directly or indirectly from you through the completion of application forms or online forms.
We will process personal information with your consent, where your personal information relates to the rendering of our services to you or according to the grounds of lawful processing.
We collect, hold, process, and disclose your personal information only for specific limited purposes. We will only process your information for a purpose you would reasonably expect, including:
Complying with the obligations contained in a contract concluded between yourself and us.
To effectively respond to your requests or queries and provide you with services.
To process any claims or to take any action where it is in our legal interest.
To carry out statistical analyses to manage, maintain, develop, and improve our services, to improve the functionality of our systems and website, and/or develop new services.
To notify you of new developments that may be of interest to you.
To confirm, verify, and update your details.
To comply with any legal and regulatory requirements.
Personal information that we collect directly from you may include your first and last name, email address, home, postal or other physical address, other contact information, your title, date of birth, occupation, qualifications, past employment, information about personal interests, and details related to your engagement with Prime Connect International.
Some of the aforementioned personal information may be mandatory to provide in order for us to provide our services and comply with our legal requirements.
Failing to provide us with the personal data that we request may lead to our inability to carry out the functions necessary to respond to your requests or queries or to provide you with our services.
We may need to share your information internally and with selected third parties to provide advice, reports, analyses, or services that you have requested. These selected third parties may only use the personal information we provide to them as instructed by us.
Third parties must process the personal information in accordance with this Privacy Notice and in compliance with applicable data protection laws and regulations.
Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same level of protection as required by us.
These third parties may include:
Our employees who may have access to your personal information on a need-to-know basis.
Analytics and search engine providers assisting in the enhancement of our website.
Information technology specialists assisting with data storage, security, processing, analytics, etc.
Our auditors.
Our external service providers or consultants.
Business partners.
Judicial, regulatory, or governmental authorities.
A relevant third party in the event of a sale, joint venture, or other disposition of all or any part of our business.
We do not sell, rent, or trade personal information and therefore we will not share your personal information except as outlined in this Privacy Notice.
You agree that we may transfer your personal information to a third party who may be located outside of South Africa.
We will ensure that any country, company, or person that we may transfer or disclose your personal information to agrees to lawfully process and protect your personal information. We will take all reasonable and necessary measures to ensure that the third party is required to comply with a restricted legal framework or a binding legal agreement that requires they provide adequate levels of protection.
We take the security of your personal information very seriously.
We have implemented reasonable and appropriate technical and organisational measures to keep your personal information secure and protect your personal information from misuse, loss, unauthorised access, damage, or destruction by unauthorised third parties.
We may store and retain your personal information as long as necessary for the purpose it is being processed, to provide you with our services, to comply with statutory retention periods, and applicable law.
We may collect your personal data automatically. We may receive, collect, and store your personal information when you visit our website or interact with us online.
“Cookies” are text files with small pieces of data that are stored on your computer, smartphone, or other device when you visit a website. They contain specific information related to your use of our website. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
For all optional cookies, we will obtain your consent before the cookies can be used or stored on your device.
Where we process your personal information, you have the right to:
Request that we confirm whether or not we hold personal information about you.
Request that we provide you with a description of the personal information that we hold about you and explain why and how it is being processed.
Request that we consider your objection to the processing of your personal information.
Request that we correct, rectify, or update your personal information.
Lodge a complaint with the Information Officer.
Before providing details of your personal information, we will take reasonably practicable steps to confirm your identity. We may charge a reasonable fee for this based on administrative costs and will inform you at the time of your request.
We may change this Privacy Statement at any time. We will publish all changes on our website.
